But there are some items that will not bring up the easy drop-down menu. Did you know there was an easy way to get a refund? Maybe you bought an iPad app for your iPhone. The app you finally bought is not the one you were originally looking for and you therefore want to return it to Apple. Keep in mind, though, that the more you request refunds the less likely you are to keep getting them. Refunds aren't guaranteed from Apple. Remember that Apple has the right to deny your claim for a refund no matter how legitimate you think your argument is, so it helps to be as cordial as possible. Choose one of those methods to explain the issue and request a refund.
You might want to use a specific song that you purchased at home to go along with a business presentation for work; or add the song to your company's website. I hope this article will be helpful if you find it necessary to return an iTunes or App Store item. You can dispute the purchase within iTunes. This is certainly a welcome change as having all of the information in one place makes managing your purchases and downloads considerably easier. In using technology, we all occasionally make an error. How to get a refund using your iPhone or iPad Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well.
Apple has a very strict return policy, specifically stating that for purchases made in the iTunes Store, Mac App Store, App Store, and iBookstore. Note: You can only report problems on items you purchased within the last 90 days. As Meg said, the terms of sale for the iTunes Store state that all sales are final, so there's probably nothing to be done other than to purchase the other album if you want it. This video will show you the process for returning and getting refunds for products purchased on iTunes quickly and easily. You'll need to have a valid reason for the request—it's not meant to be a way to get free trials or short-term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or don't get anything, it's how you get your money back. Then click Account in the Quick Links section. Just click on your email address in iTunes to view your account.
If you have any questions, let me know in the comments! From there, you can contact Customer Support through the appropriate links. Maybe you just didn't like the download. This brings you to the page where you have the options to Talk to Apple Support Now, Schedule a Call, or Chat. This will bring up the report a problem links next to each download, then hit the appropriate one to access the drop-down menu and send your refund request. If the item is not listed on the first screen, click on the Next button until you see the item you want to report a problem with. Do you want to return songs, videos, or apps purchased in iTunes? But if you play it carefully and do a little digging, a return and full refund may still be possible. Problems Now, the above doesn't work for everything.
An online form will open in your default browser. Certainly there's no harm in asking. Previously, customers could request a refund if music or iBooks had failed to download, which would be granted on a case-by-case basis through Apple Support. When you purchase an item from the App Store or iTunes, it is possible to obtain a refund on items purchased within the past 90 days if you have a legitimate reason. Also see: Return your iTunes Store Purchases to Apple The iTunes App store sales policy clearly says that you cannot cancel a purchase or receive a refund for a purchase but they are known to make exceptions if you have a valid reason.
You should hear back from Apple within a few days to a week with whether your request for a refund is approved. Getting a Refund from iTunes Accidentally downloaded the wrong application? These are just some of the legitimate reasons why people may want to return their iTunes store purchases and request refunds from Apple. Find Your Email Receipt What you have to do locate the email you receive when you purchase any item; its emailed to whatever address you have linked to your Apple account. You can ask Apple for a refund. Each of these listings may contain more than one item, as they're grouped by the order numbers Apple assigns to purchases, not individual items. You can preview a song you are about to purchase on a computer by moving the mouse over the title and clicking on the play button icon that appears.
About the Author Based in Tampa, Fla. As RoamingGnome said, you probably cannot get a refund. Step 2: Sign-in with your and then choose an option from the drop-down menu that best describes your problem. Once you find that email, look for the report a problem link and click on it. When you click on the arrow icon to the left of the item, you will see a if the transaction has been reversed. If tax season or client invoicing has you searching for the record of an item you bought from Apple, you can access the data using the iTunes software on your computer.
In other cases, you'll be directed to the developer's website for additional support. Most recent purchases will appear first; click the arrow to the left of the order date in question to display its associated transaction data. Apple has amended its returns policy to allow iBooks to be returned within two weeks of purchase. Then click Contact Support on the left, and the Get Started button. If it's a purchase from the Mac App Store, you will instead be directed to the page.
The process is very similar for. Because of this, Apple doesn't issue refunds to every single person who wants one—and doesn't make the process for requesting one obvious. I requested a refund from Apple and how they reversed the charges in less than 4 hours. Click on the App Site button to open the developer's support page. Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time and everyone else from having to answer the same question multiple times if you search a couple of ways for a topic, both in the relevant forums and in the , before you post a question.
If it's more convenient, you can go directly to problem reporting via your email receipt. Downloading previously purchased music will help you skip the step of syncing devices, or copying files from one device to another. You can, however, contact the iTunes Store, explain the reason for your request, and ask: It's possible they'll make an exception for you. In this article, I will outline the process of how report a problem and request a refund with items purchased in the App Store or iTunes. Fortunately, and not many people know this, you can actually return content that you've purchased from Apple to them for a refund! For example, you might buy the live version of a song when you meant to get the studio version.